Why CleverSay
Accurate first. Helpful always.
A wrong answer from an official office is worse than no answer. CleverSay is built around that idea. Here is how it compares to the other options offices usually consider.
| CleverSay | Scripted FAQ bot | General AI chatbot | Phone & email only | |
|---|---|---|---|---|
| Where answers come from | Your published pages only | Answers someone wrote by hand | The whole internet, plus guesses | Staff memory |
| Setup work | Choose pages, paste one line | Write and organize every answer | Prompt tuning and testing | None |
| Staying current | Follows your page updates | Manual edits, often forgotten | Unclear | Depends on who answers |
| When it doesn't know | Says so and hands off to staff | "Sorry, I didn't understand" | May invent an answer | Call back later |
| Shows sources | Yes, every answer | Sometimes | Rarely | No |
| Phone numbers & emails | Checked against your pages | As written | Can be made up | Correct |
| Hours | 24/7 | 24/7 | 24/7 | Office hours |
| Tells you what's missing | Ranked Coverage Gaps list | Unmatched phrases log | No | No |
Benefits
What changes when CleverSay is on your site.
For students
- Answers at 11 p.m. on a Sunday.
- No hunting through menus.
- A link to the official page every time.
- A real person when it matters.
For your staff
- Fewer repeat calls and emails.
- One inbox for handed-off questions.
- Clear evidence of what students ask.
- No chatbot to maintain.
For the institution
- A better website, not a separate system.
- Accessible and documented (VPAT).
- No connection to student records.
- Grows office by office, at your pace.
Accuracy safeguards
Guardrails you can explain to your director.
Grounded answers
CleverSay only writes an answer when it finds matching passages on your pages. If it can't find them, it doesn't answer.
Contact details are checked
Every phone number and email address in an answer is compared with your published pages. Anything that doesn't match is removed.
"Not listed" is not "not allowed"
If a page doesn't mention something, CleverSay says the page doesn't say. It won't turn missing information into a no.
Every answer is logged
Your staff can review any conversation and see which pages were used, so nothing is a black box.
Hold it to your standard.
Bring your hardest questions to the demo.